Tech Support Specialist

The main responsibility is to act as a 2nd level of support and identify technical issues - bugs, glitches - report them to the Product and Dev team, track the progress and implement the solution. 

This role includes assisting the Customer Success team with technical knowledge and fits in the process of delivering technical information from clients to our Product and Dev team. Offering strategic advice on technology utilization, helping with testing of the newly implemented features, prototypes and providing feedback. 

What will you do?

• Help our CSM (Customer Success Management) team troubleshoot technical customer problems

• Resolve technical issues in the software

• Communicate clearly with CSM so that they have enough information to solve issues and make sure they understand what information is needed from the customer

• Help CSM team with any initiatives or experiments

• Test current product and modules and identify deficiencies

• Discovered bugs and deficiencies report to product owner and software developers

• Conducting training sessions on technically complex topics 

• Work closely with Product and Dev team in reporting and fixing requests from the CSM team

What can we offer you? 

• Family atmosphere

• Peaceful office with a beautiful terrace and a huge garden

• Great opportunity to learn within a fast-growing tech startup and the possibility to grow